Pupils who attend Fairlight Glen have often experienced disruption to their lives and education. Most have had negative experiences of school. They join this school thinking that it will be the same here as it was in other schools. However, this is far from what they find. Pupils invest in this school because they feel safe, well cared for and valued. Pupils’ needs are well understood, and staff get to know pupils really well. Building positive relationships and trust is something that sits at the very heart of the school. When asked what the best thing is about Fairlight Glen, pupils remarked, ‘It’s the teachers.’ Pupils’ attendance at school is good. Nearly all pupils attend regularly and on time. When they do not, staff are quick to find out why and explore ways to help. Routines at the start and end of the school day are calm and well organised. Staff strike just the right balance that keeps pupils settled and learning. Pupils behave well in class and at social times. They get on well with each other. Bullying is seldom an issue. Pupils sometimes fall out, but staff help them to resolve any issues.