The quality of education at Heene is not as strong as it should be for too many pupils at the school. Staff expectations of what pupils with special educational needs and/or disabilities (SEND) should achieve are inaccurate. These pupils do not receive a suitable education that prepares them for future success. Most pupils enjoy coming to school. They feel that other pupils are typically kind and friendly. Pupils are keen to share their ideas and opinions in lessons. However, for too many pupils, low-level disruption by some other pupils causes learning to be lost or interrupted. Pupils love to sing and many accompany this with British Sign Language in the signing choir. They participate in different sports tournaments with other local schools. However, other aspects of pupils’ personal development, such as developing resilience and independence, are not consistently improved through the curriculum. Pupils feel that incidents of bullying have decreased since the current leaders joined the school. They are confident in raising any concerns with staff, although sometimes they do not get the help they need. Pupils do feel safe and are taught how to manage risks in the wider world and online.